Refund policy

S8VD Returns & Exchanges

We want you to feel confident shopping with S8VD. You may request a return or size exchange within 14 days after receiving your order.

To qualify, items must be unworn, unwashed, unused, and in their original condition, with original tags attached and original packaging included. A receipt or proof of purchase is required.

How to Start a Return

Email info@S8VD.store with your order number, the item you wish to return, and whether you would prefer a refund or size exchange.

Once your request is approved, we’ll provide the return address and shipping instructions. Please obtain approval before sending anything back.

Size Exchanges & Limited-Edition Items

Size exchanges are subject to availability. Because our limited-edition collections are produced in small quantities, we cannot guarantee that another size will be available.

If your requested size is unavailable, you may return the eligible item for a refund to your original payment method after we receive and inspect it. You may choose store credit instead.

Limited-edition items are eligible under this policy unless explicitly marked “Final Sale” when purchased.

Shipping Costs

For sizing or change-of-mind returns:

  • Customers are responsible for return shipping.

  • Original shipping charges are nonrefundable.

  • If your original order received free shipping, we will not deduct the original shipping cost from your refund.

  • If we offer a return shipping label, we’ll disclose its cost and how it will be charged before you agree to use it.

For approved size exchanges within the United States, customers pay to return the original item, and S8VD covers standard shipping of the replacement for the first size exchange per order. For any additional approved size exchange, customers are responsible for shipping in both directions. Any charges will be explained before proceeding.

We do not charge restocking fees for eligible returns.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email info@S8VD.store promptly with your order number and photos of the issue.

S8VD will cover the return shipping and any replacement shipping needed to resolve the issue. If a replacement is unavailable, we’ll provide a refund for the affected item, applicable tax, and any original shipping charge attributable to that item.

These resolutions do not count toward your first size exchange.

Exceptions

The following are not eligible for change-of-mind returns or size exchanges:

  • Items explicitly marked “Final Sale” when purchased.

  • Custom or personalized items.

  • Gift cards.

A discount alone does not make an item final sale. Final-sale status must be clearly stated when purchased.

These exclusions do not prevent you from contacting us about an incorrect, defective, or damaged item.

Refunds

We’ll notify you after receiving and inspecting your return and let you know whether your refund is approved.

Approved refunds cover the amount paid for the returned item after discounts, plus applicable tax, subject to the shipping terms above.

Refunds will be issued to your original payment method within 10 business days of approval, unless you choose store credit. Your bank or credit card provider may need additional time to post the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, contact info@S8VD.store.

Questions

For help with returns or exchanges, email info@S8VD.store.

This policy does not limit any rights you have under applicable consumer protection laws.